1. Our Commitment to Privacy

York Park Group Pty Ltd (ABN 49 642 775 577) (York Park Group, we, us or our) is committed to ensuring the confidentiality and security of your personal information.

This Privacy Policy has been developed in accordance with our legal obligations, and outlines how we collect, use, disclose and protect your personal information. It also sets out how you can access and change your information, and how to submit complaints.

By using our services and accessing our websites, you are taken to have read, understood and agreed to this Privacy Policy in its entirety.

2. Who We Are and How to Contact Us

York Park Group operates the following website across desktop, mobile and tablet: https://yorkparkgroup.com/ (the website).

When we refer to our “York Park Group Services”, we are referring to the website, emails, telephone, verbal communications, and any form of communication with you.

2.1 Contact

If you have any questions or concerns about privacy, please contact us using the following details:

• Phone: (+61) 417 137 419
• Email: [email protected]

3. Privacy Laws

York Park Group and all of its products and services operate in Australia. As such, in addition to our Privacy Policy, we are bound by the Australian legal framework for privacy and data collection.

The primary legal framework is comprised of:

• The Privacy Act 1988 (Cth) (the Privacy Act);
• The Australian Privacy Principles found at Schedule 1 of the Privacy Act (the APP); and
• The Telecommunications Act 1997 (Cth).

York Park Group upholds the practices and procedures imposed by the APP and takes its compliance obligations seriously.

A copy of the APP may be obtained from the Office of the Australian Information Commissioner (the OAIC) at https://www.oaic.gov.au/.

4. Collecting Information

York Park Group only collects and holds personal information that is reasonably necessary for our business functions and activities.

4.1 Personal information

Personal information is information that identifies you as an individual or from which your identity can be reasonably ascertained.

The information that York Park Group collects from and about you depends on how you use our York Park Group Services and interact with us.

The kinds of information we may collect includes, but is not limited to:

1. contact details (including name, address, email address and phone numbers);
2. your employer and current occupation;
3. general website usage information (such as the IP address you are using, the geographical location and other information collected by cookies and related technologies);
4. records of communications between you and York Park Group, including any information provided therein;
5. personal identifying information such as age, ethnicity, gender, nationality or marital status; and
6. any other information you have provided to us or is available in the public domain.

York Park Group may collect other personal information permitted or required by law.

5. How We Collect Information

The ways in which York Park Group may collect your information include:

5.1 Directly from you

If it is reasonable and practicable to do so, we will collect your information directly from you. We may do this when you use or access York Park Group’s products and services. We may also collect your information directly from you in other ways, including when:

1. we have a conversation with you over the telephone or in person; and/or
2. you send an email or letter to us.

5.2 Indirectly

If it is unreasonable or impracticable to collect your information directly from you, we may collect it from third parties. This may include collecting your information from public databases, introducers, information service providers, government entities, financial institutions, and referees.

We may also collect and store your information if we have received it from third parties, without having asked for it.

5.3 From our website

For all visitors browsing our website, we may use “cookies” and our systems to collect information such as the server your device is logged on to, your browser type, the date and time of visit, pages visited, your IP address and any information downloaded.

Cookies are files placed on your hard drive to collect information. Your browser will generally be set to automatically accept cookies. If you do not want any cookies to be placed on your hard drive, you can change your browser settings to refuse them.

6. Purpose of Collecting Information

We hold, use and disclose your information for a range of purposes connected to our business functions and activities.

6.1 Providing our products and services

In the course of providing the York Park Group Services, we will collect information:

1. to facilitate, enhance and personalise your use of York Park Group’s products and services;
2. to analyse usage of York Park Group’s products and services;
3. to respond to requests and enquiries by you and other participants;
4. to notify you of important changes to our products and services;
5. to verify your identity;
6. for statistics, reporting and website administration and maintenance;
7. to provide, maintain, protect and improve York Park Group’s products and services;
8. for billing purposes; and/or
9. for marketing and promotion purposes (see “Direct Marketing”).

6.2 Direct marketing

From time to time, we may use the information collected from you (including from cookies) for direct marketing purposes, including to convey information about opportunities and services offered by our related entities, our clients and our business partners, which we think may be of interest to you.

We may contact you by telephone, electronic messages (such as email), online and other means for these purposes.

If you no longer wish to receive any direct marketing communication from us, you may contact us or unsubscribe via our email correspondence with you.

6.3 Miscellaneous

From time to time, we may use records of communication containing personal information (including emails and telephone calls) for staff training and development.

We may also use your IP address to derive the general geographic area associated with that IP address.

7. Where and How Your Information is Stored

We may store your information in hardcopy and/or in electronic form on servers that are located within Australia. We take reasonable steps to protect the information we hold to ensure it is not misused, interfered with or lost, or disclosed by way of unauthorised access or otherwise.

We may use third-party services, including cloud services, to store, backup and process data, provide support, account manage, send marketing messages and facilitate the York Park Group Services.

If we are in possession of your information and no longer reasonably require it for our business functions and activities, we will take reasonable steps to destroy or de-identify it.

8. Disclosure of Your Information

York Park Group will only disclose your information if one of the following circumstances applies:

1. if required by law;
2. to entities who assist York Park Group in providing, administering, supporting, improving, promoting, analysing and marketing York Park Group’s products and services;
3. to suppliers, contractors, debt collectors, data storage and management companies (including providers of cloud services), website hosting service providers and interactive advertisers;
4. to companies that promote and market, or conduct research to help York Park Group improve and target its products and services;
5. to related corporate bodies; and/or
6. where York Park Group otherwise obtains your permission to disclose the information.

Any time that York Park Group shares your information with a third-party in accordance with this section, York Park Group will ensure that that party deals with your information with at least the equivalent protection as provided by this Privacy Policy.

When you have provided personal information for a particular purpose, we may disclose your information to certain third parties that we have engaged to assist us in fulfilling your request. We will use reasonable endeavours to ensure that these third parties are only permitted to use your personal information for the particular purpose for which they were asked to assist.

We may also publicly share information that will not personally identify you. For example, to show trends about or to market York Park Group’s products and services.

9. Security

We seek to maintain reasonable and adequate security measures in order to attempt to protect against:

1. unauthorised use, disclosure or access; and
2. the loss, misuse or alteration, of your information under our control. Although we strive to protect information capable of personally identifying you, we cannot ensure or warrant the security of any information:
3. you transmit to us through or in connection with our website;
4. that we store on our systems; and/or
5. that is stored on our service providers’ systems.

To the extent permitted by law, York Park Group accepts no responsibility and/or liability for any such disclosures of your information.

You acknowledge and agree that no transmission of data over the internet or phone is guaranteed as wholly secure and that any information you provide to York Park Group through the internet or phone, including email, is at your own risk.

10. Accessing and Correcting Your Information

10.1 Access

Under the Privacy Act, you are entitled to access your information as held by us and to do so in a manner that you request, provided that it is reasonable and practicable (Access Request). You can make an Access Request to us by letter, email or telephone.

We will not charge any fee for your Access Request but may charge an administrative fee for providing a copy of your information.

Before we can comply with an Access Request, we may need to validate the identity of anyone making the request, to ensure that we do not provide unauthorised access. Once we have validated the requesters identity, we will, subject to this Privacy Policy, comply with the Access Request.

10.2 Correction

We take reasonable steps to ensure that all information we hold is as accurate as possible. From time to time your information may change. It is important that you inform York Park Group of changes to your details as and when they occur.

If the personal details we hold for you are incorrect, you can contact us at any time to request that we correct that information.

11. Links

York Park Group is not responsible for the content or practices of third-party websites that may be linked to the York Park Group website. York Park Group may keep track of your interaction with these third-party websites to improve York Park Group’s product and services, and to aggregate statistics for the benefit of York Park Group and other third-party service providers.

12. Complaints

If you have any questions or concerns about our Privacy Policy, the privacy of your information, please contact York Park Group immediately. We will respond to your complaint in a timely manner and in accordance with the relevant provisions of the Privacy Act and APPs.

However, if we do not resolve a complaint to your satisfaction, you also have the right to lodge a complaint with the OAIC. The OAIC’s contact details can be found here: https://www.oaic.gov.au/about-the-OAIC/contact-us.

13. Changes to our Privacy Policy

York Park Group may amend this Privacy Policy from time to time. If amendments are made, the amended Privacy Policy will be published on the website.

You acknowledge and agree that it is your responsibility to check for updates on this Privacy Policy and that any further use of our Website or the York Park Group Services is an acceptance of any amendments.

This Privacy Policy was last updated on 18 July 2024.